Frequently Asked Questions
Everything you need to know about your MISSHA shopping experience.
What is the standard shipping time for orders within the US?
Standard shipping typically takes 3 to 7 business days. Please allow 1-2 business days for processing before your order is dispatched from our warehouse.
What is your return policy for skincare and makeup products?
We offer a 30-day return policy for most unused and unopened products. If you are unsatisfied with your purchase, please contact our support team to initiate a return request.
Are MISSHA products cruelty-free?
MISSHA does not conduct animal testing on its products. We are committed to providing high-quality, effective skincare while adhering to ethical manufacturing standards.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see live updates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I determine the expiration date of my product?
Most products feature a manufactured date or an expiration date in the format YYYYMMDD. Additionally, look for the 'Period After Opening' (PAO) symbol which indicates how many months the product stays fresh after being opened.